Customer Privacy policy

( Matadi Africa And Travel Tours) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the ( Matadi Africa And Travel Tours) bank account, the details of which will be provided on request.

Return and Refunds policy

The provision of goods and services by ( Matadi Africa and Travel Tours ) is subject to availability.
In cases of unavailability, ( Matadi Africa and Travel Tours) will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 0 % administration fee. (If appropriate – provide details of your policy guarantees, warranties, etc.)

His agreement cannot be cancelled, except by agreement between Matadi Africa And Travel Tours and the Hirer. The Hirer accepts that these cancellation terms are reasonable and fair.
Matadi Africa And Travel Tours shall be at liberty in its discretion,

Terms and Condition Cancellation fees

• 1. 25% of the fees – from 0 – 30days to the departure date
• 2. 50% of the fees – from 0 – 15 days to the departure date;
• 3. 75% of the fees – from 0 – 7 days to the departure date;
• 4. 100% of the fees – within 24 hours prior to the departure date and should the car have been dispatched for a service.
• 5. Scheduled day tours must be cancelled at least 48 hours prior to departure to avoid cancellation fees. If Matadi Africa And Travel Tours has already paid third party suppliers, this amount will not be refunded.
• 6. There are no refunds for Robben Island tickets, Garden Route tours, and Journey-through-Kruger two-night safaris

1.Detailed description

of goods and/or services (Matadi Africa Travel Tours) is a business in the ..Travel tours industry .

2. Delivery policy Subject

to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of booking number . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction

(Optional) The offering on this website is available to South African clients only.

4. Return and Refunds

1. policy the provision of goods and services by (Matadi Africa Travel Tours) is subject to availability. In cases of unavailability, (Matadi Africa Travel Tours) will refund the clients within 30 days. according to the refund % policy that the clients are going to fall on that

2.Cancellation of orders or the service by the client will attract a 50,75,100 % of administration fee on the totals of the cost.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy

policy (Matadi Africa Travel Tours) shall take all reasonable steps to protect the personal information of users.
For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options

accepted Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Matadi Africa Travel Tours) bank account, the details of which will be provided on request.

7. Card acquiring

and security Card transactions will be acquired for (MATADI AFRICA AND TRAVEL TOURS ) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details

separate from card details Customer details will be stored by (Matadi Africa Travel Tours) separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet

country and transaction currency the merchant outlet country at the time of presenting payment options to the cardholder is South Africa.
Transaction currency is South African Rand (ZAR).

10. Responsibility

(Matadi Africa Travel Tours) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and (Matadi Africa Travel Tours) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Law of south Africa .

12. Variation

Matdi Africa Travel Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Du toit Davis (sole trader / private company / close corporation) based in South Africa trading as Matadi Africa Travel Tours and with registration number 2018/486442/07 and MG. Masiya(Director(s)/Member(s)/Owner(s)). 14. matadi africa travel tours

address 35 Arnold Road observatory 7925